DANKUNG REEL WARRANTY
DANKUNG will repair or replace, without charge, any DANKUNG reel which is defective in workmanship or materials for a period of one year from the date of purchase by the consumer. DANKUNG doesn't accept the return of new product without issue.
Please note the color difference due to photography, the inconvenient user interface which comes with the standard prouduct can not be regarded as 'issue'. For product with issue, once the reel is received, our service technicians will inspect to identify the issue, and if it is determined to be a manufacturing defect, we will repair the reel and send it back to you at no charge. If the damage is determined to not be warranty eligible (missing parts, accidental, misuse, inadequate care, wear and tear) we will contact you with a price estimate before starting any work. Please follow these instructions when returning reels for warranty repair: Do not remove parts, enclose proof of purchase and a Repair Request Form with nature of problem. Also, please list the model name and number of reel and your return address. To protect against loss or damage in transit, your reel should be carefully packaged and adequately insured. Please retain all shipping receipts. If you have any questions or don´t know how to do, please contact us.
DANKUNG ROD WARRANTY
DANKUNG rods are covered by a one year warranty. Once we get your info of your damaged rod, our service technicians will inspect to identify the issue, and if it is determined to be a manufacturing defect, we will repair or replace the rod at no charge. User may be asked to send back the damaged part. (In this case, DANKUNG pays the shippig cost. And new product or part will be shipped to user as soon as the damage part is shipped, that means, no need to wait the arrival of damage part)
In case the damage to the rod is determined to not be warranty eligible (missing parts, accidental, misuse, inadequate care, wear and tear) a replacement rod or replacement part will be offered for a discounted charge. An estimate will be sent to customer showing the cost of the replacement. The customer must make payment to DANKUNG before shipment of replacement rod or part.
If any alterations are made to the original rod or reel then all warranties are void.
If you have any questions or don´t know how to do, please contact us.
